Guiseley Sounds (“we”, “us”, “our”) is committed to protecting your privacy and handling your data responsibly. This policy explains what information we collect, how we use it, and your rights.

1. What Information We Collect
   
   

We may collect the following information when you interact with us:

1.1 Personal Information

• Name
• Email address
• Phone number
• Address (if required for ticketing or competitions)
• Emergency contact details (if relevant for certain ticket types)

1.2 Ticketing & Purchase Data

• Ticket purchases and transaction details
• Payment confirmation (processed securely by third-party providers; we do not store card details)
  
  

1.3 Online Interactions

• Website usage data (e.g., pages visited, time spent, device type)
• Newsletter or mailing list sign-ups
• Social media interactions, messages, comments or competition entries
  
  

1.4 Photography & Video

Guiseley Sounds is a live event with photography and videography on site. By attending you may be included in promotional images or footage.

2. How We Use Your Information
   
   

We use your information to:

• Process and deliver ticket orders
• Provide event updates, customer service and operational communications
• Send marketing emails/newsletters (only if you opt-in)
• Improve our website, marketing and event experience
• Ensure the safety and smooth operation of the festival
• Comply with legal or regulatory requirements

We never sell your information to third parties.

3. Who We Share Your Information With

We may share limited information with trusted partners who help us operate the event:

• Ticketing platforms (for processing ticket sales)
• Email/newsletter providers
• Security, medical and event operations partners (only when needed for safety reasons)
• Legal or regulatory bodies when required by law
  
  

All partners are required to protect your data under GDPR.

4. Photography & Filming Notice

By entering the festival site, you consent to being photographed or filmed.

Footage may be used for:

• Event promotion
• Social media content
• Press, media and sponsor coverage

If you have any concerns, please speak to the Welfare or Info team on the day.

5. Your Rights

Under UK GDPR, you have the right to:

• Request access to the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally possible)
• Withdraw consent for marketing at any time
• Request data portability

To exercise these rights, email backstage@guiseleysounds.co.uk.

6. Data Storage & Security

We store your information securely and only for as long as required for operational, legal or safety reasons.

We take all reasonable steps to protect your data from loss, misuse or unauthorised access.

7. Marketing Preferences

You will only receive marketing emails if you actively opt-in.

You can unsubscribe at any time by clicking the link in the footer of any email.

8. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings if you prefer.